BTEC Level Diploma in HSC

1. BTEC Level Diploma in HSC Unit 1 – Lesson 2

2. Reminder • Unit 8 - Psychological Perspectives Final submission is due next week Tuesday 11th of March 2014 by 4pm at reception.

3. Task P2/M1 – Theories of communication • P2 – Poster (discuss the theories of communication), • M1 – Poster summary (assess the effectiveness of the theories of communication within health and social care settings) • Deadline for P2 and M1 is Friday 14th of March 2014 @3pm (reception).

4. Poster Tips • In order to achieve your P2 criteria, you will be required to create an academic poster which clearly explains in detail the theories of Argyle and Tuckman. • Your posters need to answer the following questions: • What is the theory and who is the author? • What is the main idea behind the theory? • What are the key aspects of the key aspects of the theory (so breaking the theory down to its intricate details) • Why/how is/would the theory (be) used within your health and social care placement?

5. Argyle – communication cycle (1972) • Skilled interpersonal interaction, • Communication is a 2-way process, • Need to check that ideas have been understood, • Use reflective/active listening, • ‘Decode’ or translate what others are communicating, • Adapt own behaviour.

6. Argyle – analogy with driving a car • Change behaviour depending on what’s happening on the road • Watch • Work out how to respond • Make a response • Repeat until have reached the destination

7. 6 STAGES in COMMUNICATION CYCLE: • The idea occurs • Message is coded – put thoughts into language (verbal/non-verbal/Special methods) • Message is sent • Message is received (the other ‘senses’ your message) • Message decoded – interpret or decode meaning of message (use of body language/verbal/other) • Message understood – check (paraphrasing)

8. Case study pp19

9. Tuckman – group formation • 5 stages to group formation: • Forming • Storming • Norming • Performing • Adjourning

10. FORMING • Refers to people meeting for the first time and sharing information. • Think back to when you first joined this group, discuss and reflect on how you felt at the time.

11. FORMING • Nervous, quiet, self conscious individuals • Not comfortable enough to show personality to others • Reluctant to give opinions as others may not agree • Stereotyping, prejudice

12. STORMING • Storming involves tensions, struggles and sometimes arguments about the way the group might function. • Defences go down. • More relaxed • Clashes and power struggles • People may leave the group • Delegation/ who does what

13. NORMING • Norming see the group coming together and consciously or unconsciously agreeing on their group values. • What values do you share as a BTEC year 1 group?

14. PERFORMING • What roles do each of you perform within the health and social care group? • Roles are identified and are clear • Tolerance toward each other and of each other’s weaknesses. • Sense of belonging • Morale is high but • Less open to new ideas

15. ADJOURNING • Ending • Conclusion • End of the existence of group identity • Some will handle endings well, others avoid endings